Returns & Refunds Policy

We want you to be satisfied with your purchase. Since we work with trusted third-party suppliers and do not hold inventory, we can only offer refunds in specific cases. Please read the policy below before placing your order.

Refund Eligibility

We offer refunds only in the following situations:

• Damaged or Defective Items – If your item arrives damaged or faulty, please contact us within 7 days of delivery with clear photos showing the issue and packaging.

• Lost in Transit – If your order does not arrive within 30 days (based on estimated shipping times), we will issue a full refund.

• Wrong Item Received – If you receive the incorrect item, contact us within 7 days of delivery with photos of the product and packaging.

What We Don’t Accept

• Change of Mind Returns – We do not accept returns due to change of mind.

• Size or Colour Issues – Please check product descriptions and sizing information carefully before ordering.

• Exchanges – We do not offer exchanges. Faulty items will be refunded instead.

Return Shipping

Return shipping is not required unless specifically requested by our team. In such cases, the buyer is responsible for return shipping costs unless the item is confirmed to be damaged, defective, or incorrect.

How to Request a Refund

Email us at [your email] within 7 days of receiving your order. Please include:

• Your order number

• A clear description of the issue

• Photo evidence showing the product and packaging

We will review your request and respond within 1–2 business days.

Refund Processing

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

This policy is subject to change without notice.